At Ujiha, we’re committed to delivering our high-quality matcha products to you swiftly and efficiently. Please take a moment to read our shipping policy below.

Processing Time:

We’re pretty quick around here, so we get your order rolling within 1 day. If you order today, we’ll have it booked for pick up tomorrow or straight to the post office (business days).

Shipping Rates & Delivery Estimates:

We use AusPost and other couriers to send your precious matcha to you.

Regular Post: $6.99

  • Same state: 2-4 business days
  • Interstate: 3-6 business days
  • Covers all of Australia
  • Carbon neutral parcel delivery

Express Post: $14.99

  • Express Post is our fastest postal delivery option. Do note that for some postal codes, we can’t guarantee next-business-day delivery. Please check below for eligible next-business-day delivery postcodes.
  • Same state: 1-2 business days
  • Interstate: 1-3 business days
  • Carbon neutral parcel delivery
City/StateEligible postcodes
Canberra0200-0250, 2600-2620, 2900-2914
Sydney1000-1920, 2000-2249, 2555-2574, 2740-2786
Melbourne3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785
Brisbane4000-4209, 9016-9019
Gold Coast2484-2490, 4210-4275, 9726
Adelaide5000-5171, 5800-5950
Perth CBD36000-6005, 6800-6899
Tasmania7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 73104, 7311-7315, 7320-7322, 7325, 7800-7899

Delivery times vary depending on your location, the selected shipping method, and the nature of the items ordered.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Ujiha is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Ujiha is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

We only send to New Zealand at this stage.

We offer the regular post at a rate of $15.99 for international orders. The regular post takes 5 – 8 business days.

Our express post option costs $30.99 and it will take 2 – 5 business days.


For any queries regarding our shipping policy, please contact us at We are always happy to assist you!

Last updated: December 14, 2023