At Ujiha, we’re committed to delivering our high-quality matcha products to you swiftly and efficiently. Please take a moment to read our shipping policy below.
Processing Time:
We’re pretty quick around here, so we get your order rolling within 1 day. If you order before 8:00 PM today, we’ll have it booked for pick up tomorrow or take it straight to the post office tomorrow (business days).
Shipping Rates & Delivery Estimates:
We use AusPost and other couriers to send your precious matcha to you.
Regular Post: $6.99
- Same state: 2-4 business days
- Interstate: 3-6 business days
- Covers all of Australia
- Carbon neutral parcel delivery
Express Post: $14.99
- Express Post is our fastest postal delivery option. Do note that for some postal codes, we can’t guarantee next-business-day delivery. Please check below for eligible next-business-day delivery postcodes.
- Same state: 1-2 business days
- Interstate: 1-3 business days
- Carbon neutral parcel delivery
| City/State | Eligible postcodes |
|---|---|
| Canberra | 0200-0250, 2600-2620, 2900-2914 |
| Sydney | 1000-1920, 2000-2249, 2555-2574, 2740-2786 |
| Melbourne | 3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785 |
| Brisbane | 4000-4209, 9016-9019 |
| Gold Coast | 2484-2490, 4210-4275, 9726 |
| Adelaide | 5000-5171, 5800-5950 |
| Perth CBD3 | 6000-6005, 6800-6899 |
| Tasmania | 7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 73104, 7311-7315, 7320-7322, 7325, 7800-7899 |
Delivery times vary depending on your location, the selected shipping method, and the nature of the items ordered.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Ujiha is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Ujiha is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We only send to New Zealand at this stage.
We offer the regular post at a rate of $15.99 for international orders. The regular post takes 5 – 8 business days.
Our express post option costs $30.99 and it will take 2 – 5 business days.
Questions:
For any queries regarding our shipping policy, please contact us at hi@ujiha.com.au. We are always happy to assist you!
Last updated: December 14, 2023