Shipping

At Ujiha, we’re committed to delivering our high-quality matcha products to you swiftly and efficiently. Please take a moment to read our shipping policy below.

Processing Time:

We’re pretty quick around here, so we get your order rolling within 1 day. If you order today, we’ll have it booked for pick up tomorrow or straight to the post office (business days).

Shipping Rates & Delivery Estimates:

We use AusPost and other couriers to send your precious matcha to you.

Regular Post: $6.99

  • Same state: 2-4 business days
  • Interstate: 3-6 business days
  • Covers all of Australia
  • Carbon neutral parcel delivery

Express Post: $14.99

  • Express Post is our fastest postal delivery option. Do note that for some postal codes, we can’t guarantee next-business-day delivery. Please check below for eligible next-business-day delivery postcodes.
  • Same state: 1-2 business days
  • Interstate: 1-3 business days
  • Carbon neutral parcel delivery
City/StateEligible postcodes
Canberra0200-0250, 2600-2620, 2900-2914
Sydney1000-1920, 2000-2249, 2555-2574, 2740-2786
Melbourne3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785
Brisbane4000-4209, 9016-9019
Gold Coast2484-2490, 4210-4275, 9726
Adelaide5000-5171, 5800-5950
Perth CBD36000-6005, 6800-6899
Tasmania7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 73104, 7311-7315, 7320-7322, 7325, 7800-7899

Delivery times vary depending on your location, the selected shipping method, and the nature of the items ordered.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Ujiha is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Ujiha is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

We only send to New Zealand at this stage.

We offer the regular post at a rate of $15.99 for international orders. The regular post takes 5 – 8 business days.

Our express post option costs $30.99 and it will take 2 – 5 business days.

Questions:

For any queries regarding our shipping policy, please contact us at hi@ujiha.com.au. We are always happy to assist you!

Last updated: December 14, 2023