• Processing Time: Orders are processed within 1-2 business days.
• Delivery Estimates:
  • Standard Shipping (Regular Post within Australia): 2-4 business days within the same state, and 3-6 business days for interstate deliveries.
  • Express Shipping: 1-2 business days within the same state, and 1-3 business days interstate.

• Ujiha offers a 30-day money-back guarantee for change-of-mind returns as long as the item is unused, undamaged, and in its original packaging.
• For non-perishable goods, refunds or exchanges are possible if the product is unused and returned in its original condition.
• If you receive a faulty or damaged product, contact Ujiha with a photo or video within 24 hours of delivery.

If you need to update your shipping address, contact Ujiha customer support immediately before the order is processed. Once the order is dispatched, changes may not be possible.

You will receive a shipment confirmation email once your order has shipped, including a tracking number that becomes active within 24 hours. You can use this number to track your order’s status online.

For support, email Ujiha at hi@ujiha.com or use the contact form on their website. We are committed to addressing inquiries promptly.

Contact Ujiha immediately if you realize the shipping address is incorrect. They will attempt to update the address before the order is shipped. If the order has already been dispatched, further options may be limited, and you might be responsible for any additional costs incurred.

Ujiha ships domestically within Australia. For international shipping inquiries, contact their support team to verify availability and applicable shipping rates.

Ujiha aims to ship all items in one package whenever possible. However, depending on the nature of your order, i.e. backorders, items may be shipped separately. There will be no additional shipping charges for backordered items.